Asternic Call Center Stats PRO gathers information/knowledge from the Asterisk generated /var/log/asterisk/queue_log file. The asterniclog service will monitor that file and it will populate Asternic databases when information is logged into that file.

Knowing that, there are two possible reasons you are not seeing any queues or agents for selection once you log into Asternic:

• The asterniclog service is not running, or your queue_log file is empty or not populated yet
• The user you used to log does not have any allowed agents or queues to be shown

In the former case, be sure to check the status of the service:

service asterniclog status

If it returns some kind of error or says its stopped, you can start it with:

service asterniclog start

If the service is running, then check if your queue_log file has any meaningful data, you can do so with this command:

grep ENTERQUEUE /var/log/asterisk/queue_log

If you do not see any output, it means your queues did not get any calls yet. Try directing calls to queue to start getting data.

In the later case (user permissions), go to Setup / Users and be sure that the user has all queues and all agents allowed. Then try again.