Method to change names to Queues and/or Agents. Sometimes queue names and agent names needs to be changed to be more human readable. This video will teach you how to do that in Call Center Stats PRO. (Full screen and 720p recommended)
This screencast will show you the best way to use the translation tool to change the language or even specific phrases or words to configure the interface. (Full screen and 720p recommended)
This screencast help you understand how to edit and modify the charts in Call Center Stats PRO 2. (Full screen and 720p recommended)
This screencast help you understand how to edit and modify the reports in Call Center Stats PRO 2. (Full screen and 720p recommended)
This tutorial will show you step by step how to setup Asternic to show call tags reports.
Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!
My major thanks for developing this application! It is nothing short of spectacular. The MP3 article worked perfectly, and we just purchased our pro license.
Charles C. Robinson
I dont remember having a fastest and concise answer from any support department before.
I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.
William J. Gillis, III
Great handy piece of software you've made. Have been using it together with * since 2005 in our non-profit organization. Very pleased.
Let me also congratulate you on what a fantastic job you have done... on all your products.. they are clean, easy to use, useful and easy to install. I wish i had someone like you on my staff for our developments. FOP2 is just brilliant. Seriously. Excellent job.