Call Center Stats
Asternic Screenshot 1

Comprehensive

The reports display accurate information for your call center activity in nice formated tables and informative charts. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.

Asternic Screenshot 2

Affordable

Asternic Call Center Stats comes in three flavors, a free version with limited capabilities distributed under the GPL v3, a commercial version with a lot of extra features and reports, and the same commercial version including full PHP source code. Licensing is done per server, there are no per seat licenses.

Asternic Screenshot 3

Solid

The software is used in small SOHO call centers and also on big corporations. We are developing best of breed Asterisk solutions and applications since 2004.

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Do not take our word for it, you can test drive it on your own server with your own data for 30 days. Let's get started!

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System Requirements

On the Server

Linux: This version works under any Linux flavor (i386, x86_64).

Asterisk: versions 1.2, 1.4, 1.6, 1.8, 10, 11 , 12, 13, 16 and 17 with the manager interface enabled.

Minimum PHP 5.4 & MySQL 5

Perl

On the Client

Any modern browser with Javascript enabled. Internet Explorer 8 & up. Edge. Firefox 3. Safari. Opera. Chrome.

It also works on mobile platforms like IOS / Android