Find out how Asternic Call Center Stats works for you.

Asternic Call Center Stats will let you run reports over your Asterisk PBX queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc. Includes a search facility, a realtime view where you can also pause/unapuse or remove members from queues, integration with recordings so you can download/listen to queue call recordings. All from your web browser, without the need to install anything on the client side. Since version 2.0 includes a report designer that lets you tweak columns and formulas and a REST interface to get data for your own applications.

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Predefined Reports

The following reports are integrated with Call Center Stats PRO 2:

  • Distribution: by queue, by month, by week, by day, by week day, by hour, by URL, and a detailed report.
  • Answered Calls: by queue, by wait time, by agent, by disconnection cause, by duration, transferred calls, and a detailed report
  • Answered and Unanswered Service Level Reports
  • Unanswered Calls: by queue, by disconnection cause, by URL and a detailed report
  • Agent Availability, Sessions and Pause Durations, Call Dispositions, and a Detailed Paused Report and Session Report
  • and many more!

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Inline Help

While browsing grids you will see queue events and detailed information about each step in a queue call flow. Some of the fields vary in meaning depending on the event involved. We added inline help to these reports so you can understand the data in an easier way. Just place the mouse over those fields and a tooltip will appear explaining each one.

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HTML5 Charts

Charts are being displayed using HTML5 and Javascript (no need for Adobe Flash player). Mouse over each bar on a chart to see its information in detail.

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Search Form

Are you looking for a specific call? A search form will show a quick result from your query. You can search by CallerId, Agent, Queue, Call Duration, unique id and Date Ranges.

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PDF & Excel Export

Each grid shown has its own export icon that will let you download the viewed information in PDF file or CSV (comma separated values) for Excel compatible spreadsheets. PDF files are colorfull for better understanding. CSV files allows to work with cells and perform any calculation you want.

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Detail Drill-Down Grids

The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.

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Realtime parsing of queue log

Using an innovative tool, the software parse the queue information each time an event have been logged. At this point you can perform a realtime query for situations till present without any delay. Also for who is interested, we keep another log parser for grab information at specific time using cron jobs.

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Listen to Recordings

You can record all the calls connected and our tool will convert them into MP3 format to save you disk space and show them on each detailed record. The actions will let you listen with a simple but functional player or download as a file

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User Access & Levels

User management tool allows to create, modify or delete as many users as you need. You can assign different roles to each user and define which queue or agent can be audited per role or even per user.

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Queues & Agents Dictionary

As any Queue is numbered in Asterisk and Agents are also defined with its device or channel we created a dictionary. The dictionary tool will allow you to see the customized friendly name for each one.

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Scheduled Reports & Alarms

A new tool allows you to select multiple reports and send them via email in specific days and hours. Includes an notification tool that will inform to the given email/s when a specified variable inside a report has been exceeded a given value.

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Realtime Information

The Realtime dashboard shows agent activity, calls waiting, timers, etc. There is also a summary table with calls offered/answered for that day.

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Realtime Actions

As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.

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A REST API is available for your developer leisure. Make your own reports and presentation, extracting data with simple REST requests.

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Report Designer

You can customize the reports with your own metrics or formulas. No coding required. Everything from the included web-based setup utility.

Trixbox, PBXinaFlash, Elastix, AsteriskNow, FreePBX© support

The software works with all the popular Asterisk distributions.

Fine grained permissions

Asternic Call Center Stats PRO has its own access control system. A flexible permission system allows the administrator to assign specific queues or agents to a specific user. It is also possible to limit access to certain reports or actions via the token based ACL system.

Start your free trial

You can start a free trial so you can test drive the software in your own premises for 30 days. Just download it, install it and fill the Request Trial form. Alternatively, you can use Asternic Call Center Stats Lite that is free/GPL3. If you are satisfied with the PRO version after the trial, just purchase a license to get the definitive activation code. There is no need to reinstall the software after the trial period ends.

What people say

Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!
Carl Quimada
My major thanks for developing this application! It is nothing short of spectacular. The MP3 article worked perfectly, and we just purchased our pro license.
Charles C. Robinson
I dont remember having a fastest and concise answer from any support department before.
Borja Garcia
I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.
William J. Gillis, III
Great handy piece of software you've made. Have been using it together with * since 2005 in our non-profit organization. Very pleased.
Kari Kandell
Let me also congratulate you on what a fantastic job you have done... on all your products.. they are clean, easy to use, useful and easy to install. I wish i had someone like you on my staff for our developments. FOP2 is just brilliant. Seriously. Excellent job.
Tony Sampano